Taxis in Shenzhen charge a flag-fall fare of 10 yuan (6 a.m.-10:59 p.m.) or 13 yuan (11 p.m.-5:59 a.m.) per ride, plus metered fares, waiting surcharges, empty return surcharges, toll fees, luggage surcharges, etc.

Shenzhen’s unified hotline for hailing a taxi is 95128. If you need an accessible taxi, please call 12385. You can also use WeChat miniprogram “腾讯出行服务” or other taxi-hailing  and carpooling services on Chinese map apps, such as “百度地图” or “高德地图”.

To retrieve lost items:

Passengers who pay for their taxi fare via WeChat payment can check the taxi information through the WeChat miniprogram “出租车助手”, and then call 12328 to acquire the contact number of the taxi company. If you have a taxi receipt or can provide the cabbie’s accurate name, license number, vehicle license plate number and other relevant information, you can just call 12328 and then contact the taxi company.

Passengers who pay for their taxi fare in cash and don't have the receipt can just call the 24-hour service hotline 12328 or visit the Lost & Found window of the Shenzhen Municipal Transport Information Inquiry Service Center located on the 8th floor of Radio Management Building on Huaqiang Road South in Futian District. Passengers will be asked to provide information including time and location they got on and off the taxi, as well as their travel routes. Staffers of the service center will use GPS to help passengers identify the taxi they took. 

Staffers at the Lost & Found Center release information of lost items reported by passengers to the taxi companies on a daily basis. The taxi companies will verify the lost items brought back by taxi drivers and contact the passengers to arrange for the return of the items.

Lost & Found window service hours: 8 a.m. to 8 p.m. (all year round)