Q: My visa has expired due to over stay. I have been to the various government office and they told me to go online and contact someone regarding the penalty.I called the number and the person gave me another number to call for non residents and as of today 20 -4-2021 no one answers the phone. Could you give me a working number and address of where I am to go to settle?

A: Public Security Bureau of Shenzhen Municipality: You are suggested to call the Office of Entry and Exit and they will elaborate it. The number is 12367.