The Shenzhen Pingshan District Government Service Center. 

The Shenzhen Pingshan District Government Service Center provides a wide range of public services, including market administration, social security, medical insurance, taxation, housing fund and talent services.

The center has installed AI-powered translation devices at its service counters. Each device features dual-sided displays that provide real-time translations, enabling both staff and foreign visitors to follow face-to-face conversations. The system integrates speech recognition, DeepSeek and the Spark large language model, supporting translation among 14 languages, including Chinese, English and French.

A staff member and a foreigner communicate with the aid of an AI translation screen at the Shenzhen Pingshan District Government Service Center. 

The lobby has bilingual signage and screens that display key policy information and video guides. The self-service area is equipped with computers, printers and a shredder; staff and volunteers are available to provide guidance, consultations, help with form filling and online searches, and free printing.

The center offers dedicated counters for wheelchair users and visitors with visual or hearing impairments. Assistive equipment includes a computer with a screen magnifier, screen reader and headphones. The facility also provides tactile paving, ramps, accessible parking, elevators with handrails, low-level control buttons, voice announcements and accessible restrooms with low-level controls. Other amenities include a baby care room, nursing sofas, a sterilized water dispenser, emergency call buttons, a children’s play area and a reading corner.

Free drinking water, a phone-charging station, public Wi-Fi, lost & found, a first-aid kit and an AED are available on site. The center can also provide wheelchairs, strollers, reading glasses and umbrellas, and maintains racks of policy documents for public reference.

Staff and volunteers are available to provide guidance and consultations.

Residents are advised to make a reservation before visiting the Shenzhen Pingshan District Government Service Center by one of the following methods:

On the “i深圳” app: Change your location to “坪山区” (Pingshan District) on the front page, tap the “大厅预约” icon, and select “深圳市坪山区政务服务中心” to make a reservation.

On the “创新坪山” WeChat account: Tap “益企行” on the menu bar, select “政务服务”, then click “我要预约” and choose “深圳市坪山区政务服务中心”.

The center has been upgraded with HarmonyOS, addressing long-standing challenges such as long queues, complex procedures, and repetitive form-filling. 

By leveraging near-field communication (NFC) and multi-device collaboration, Pingshan has streamlined the full government service workflow — from consultation and appointment to queue registration, service processing, document printing, and feedback — making day-to-day services faster and easier.

For residents using Huawei phones, services can be accessed by simply searching “坪山智办” on the device screen. Queue progress and service-window information at the center can be viewed immediately — no app download or account registration is required.

With the HarmonyOS NFC, citizens within 100 meters of the government service center receive appointment reminders automatically. They can check in online and get real-time queue updates through notifications and alerts.

By holding a phone close to a self-service kiosk, users can automatically retrieve personal information and appointment records. Even without a booking, they can choose an on-site queue number — no manual input needed.

Similarly, holding a phone near a self-service printer enables instant document printing, eliminating the need for a computer or USB drive thanks to HarmonyOS end-edge-cloud collaboration.

Residents can also submit supplemental documents and complete electronic signing by holding their phones close to counter terminals, reducing reliance on paper submissions.

A single QR code supports 12 core steps, covering everything from appointment and check-in to document authorization.

An upgraded HarmonyOS 3D digital assistant provides voice guidance, explains procedures in plain language, generates QR code step-by-step guides, and offers 3D VR navigation to help seniors and children find their way.

At present, the platform connects 14 provincial, municipal, and district government systems. It also integrates with other local services such as iShenzhen and the Pingshan Enterprise Service Platform, providing more convenient support for both enterprises and individuals.

Inquiries: +86 755 2847 7000

Opening hours: 9 a.m.-12:30 p.m., 2-5:30 p.m. on weekdays; some service windows remain open during lunch.

Venue: Shenzhen Pingshan District Government Service Center, 12 Jinniu West Road, Pingshan District (坪山区金牛西路12号深圳市坪山区政务服务中心).

Metro: Line 14 to Pingshan Square Station (坪山广场站), Exit B, then take a taxi

SkyShuttle: Line 1 to Yanziling Station (燕子岭站), Exit B

Residents handle issues at the self-service area at the Shenzhen Pingshan District Government Service Center.

Platforms to access government services in Pingshan:

• iPingshan, under Shenzhen’s official government service app, “iShenzhen”
  

• The “Innovative Pingshan” official WeChat account (ID: szcxps)

• The “Pingshan — Quick Response to Public Opinion” service

• The “Benefiting Enterprises in Pingshan” WeChat miniprogram

• Subdistrict and community service hotlines: https://www.szpsq.gov.cn/English/SERVICES/Hotlines/content/post_11915570.html 

• Subsidy services, preferential policies: https://zqztc.szpsq.org.cn/